At Chic Roots Axis, we aim to make the ordering, shipping, and returns process clear and dependable. This page explains how orders are delivered, applicable shipping charges, and the steps to follow if a return is required.
Shipping Information
Delivery Regions
Chic Roots Axis currently delivers orders within Ghana. Delivery coverage includes major cities, towns, and selected surrounding areas. Availability may vary depending on the delivery location and the nature of the items ordered.
Customers are advised to ensure that delivery details provided at checkout are accurate to avoid delays.
Order Processing Timelines
- Orders are processed after payment confirmation.
- Processing timelines may vary depending on product availability and order volume.
- Once an order has been processed, it is prepared for dispatch and handed over to our delivery partners.
Customers will be notified when their order is ready for delivery or dispatch.
Estimated Delivery Timelines
Delivery timelines depend on the destination and item type:
- Accra and nearby locations: Typically delivered within 1–3 business days after dispatch
- Other regions within Ghana: Typically delivered within 2–5 business days after dispatch
Delivery timelines are estimates and may be affected by factors such as weather conditions, public holidays, or logistical constraints.
Shipping Charges
- Shipping fees are calculated based on delivery location, order size, and item type.
- Applicable shipping charges are displayed clearly at checkout before payment is completed.
- Chic Roots Axis does not apply hidden delivery fees.
Returns Policy
Chic Roots Axis accepts returns under specific conditions to ensure fairness and product quality.
Return Eligibility
Items may be eligible for return if:
- The item received is damaged
- The wrong item was delivered
- The item is defective upon delivery
To qualify for a return:
- The item must be unused
- The item must be returned in its original packaging
- The return request must be submitted within the specified timeframe communicated by customer support
Certain items, including custom or event-specific supplies, may not be eligible for return due to their nature.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact Chic Roots Axis as soon as possible after delivery
- Provide your order number and a clear description of the issue
- Include photos of the item and packaging where applicable
Our team will review the issue and guide you through the next steps, which may include a replacement or return approval.
Return Process
Once a return is approved:
- Instructions for returning the item will be provided
- Items must be securely packaged to prevent further damage
- Returns that do not meet the stated conditions may not be accepted
Shipping costs related to approved returns will be communicated on a case-by-case basis.
Returns & Order Support
For all shipping, delivery, and return-related enquiries, please contact:
Email: info@chicrootsaxis.com
Our support team is available to assist with order verification, delivery updates, and return requests.
Policy Updates
Chic Roots Axis reserves the right to update this Shipping and Returns policy as operational needs or regulatory requirements change. Any updates will be reflected on this page.