At Chic Roots Axis, customer satisfaction and transparency are central to how we operate. This Refund and Cancellation Policy explains the circumstances under which refunds or cancellations may be accepted, the timelines involved, and how refund communications are handled. This policy is designed to comply with consumer protection standards while ensuring clarity for all customers.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- The item received is damaged, defective, or significantly different from the description provided on the website
- The wrong item was delivered due to an error during order processing
- An order was cancelled within the applicable cancellation window before dispatch
Refund requests must be supported with relevant details, including order number, proof of purchase, and where applicable, clear images of the product received.
Refunds may not be issued for:
- Items damaged due to misuse, mishandling, or improper storage after delivery
- Requests submitted outside the stated refund or cancellation timelines
- Customised, personalised, or special-order event supplies unless faulty or incorrectly supplied
2. Cancellation Policy & Timelines
Customers may request order cancellations subject to the following conditions:
- Before dispatch: Orders cancelled before dispatch may be eligible for a full refund
- After dispatch: Once an order has been shipped or delivery is in progress, cancellation requests may not be accepted
Due to the nature of event supplies and scheduled logistics, same-day or last-minute cancellations may not qualify for refunds.
3. Refund Processing Duration
Once a refund request has been reviewed and approved:
- Refunds are typically processed within 7–14 business days
- Processing time may vary depending on payment method, financial institution, or third-party payment providers
- Customers will be notified once the refund has been initiated
Chic Roots Axis aims to handle all refund requests in a timely and transparent manner.
4. Refund Method
Approved refunds will be issued using the original payment method used during checkout, where possible.
Depending on the payment provider, refunds may be processed via:
- Bank transfer
- Mobile money
- Card reversal
Chic Roots Axis does not issue cash refunds.
5. Refund Communication & Support
All refund-related communication should be directed to the official settlement email address: info@chicrootsaxis.com
To help us resolve requests efficiently, customers are encouraged to include:
- Order number
- Full name used during purchase
- Description of the issue
- Supporting documentation, where applicable
Customers will receive confirmation updates once their request has been reviewed and when the refund process has been completed.
6. Policy Updates
Chic Roots Axis reserves the right to update or modify this Refund and Cancellation Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be published on this page.
7. Contact Information
For general inquiries related to orders, cancellations, or refunds, customers may contact Chic Roots Axis through the official website or via the settlement email provided above.
Chic Roots Axis
Reliable Event Supplies & Event Solutions in Ghana